Refund policy
At BioNature Labs, we want the return process to be clear and easy to understand.
If you have an issue with an order or would like to request a return, please review the information below before sending anything back.
30-Day Return Period
You may request an eligible return within 30 days after receiving your order.
To begin a return request, contact:
Please include your order number and a brief explanation of your request.
Starting a Return
Please contact us before sending any product back.
Once we receive your request, our support team will review the order and provide the appropriate return instructions if a return is required.
Returns sent without prior communication may be more difficult to identify and process.
Return Eligibility
Return eligibility will be reviewed based on the order and the circumstances of the request.
When contacting us, please provide:
- Your order number
- The email address used when placing the order
- The product concerned
- The reason for your return request
- Photographs where relevant
Any additional return requirements applicable to your request will be communicated before the product is sent back.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective, or different from what you ordered, contact us at:
Please include your order number, a description of the issue, and photographs where helpful.
We will review the information and provide the appropriate next steps.
Refunds
Once an eligible return or refund request has been reviewed, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Your bank, credit card company, or payment provider may require additional time before the refunded amount appears in your account.
Shipping Charges
BioNature Labs currently charges a standard shipping fee of $5.95 per order.
Any treatment of the original shipping charge or return shipping cost will depend on the circumstances of the approved request and the instructions provided by our support team.
Exchanges
If you received an incorrect or problematic product and would like to ask about an exchange, contact support@bionaturelabs.co with your order number and details of the issue.
We will review the request and provide the appropriate instructions.
Order Cancellations
If you would like to request a cancellation after placing an order, contact:
as soon as possible.
Whether an order can still be cancelled will depend on its current processing and fulfilment status.
Questions About a Return?
If you are unsure about your return or refund request, please contact us before sending anything back.
BioNature Labs
Email: support@bionaturelabs.co