Shipping policy
This policy explains how orders from BioNature Labs are processed, shipped, and delivered.
Shipping Cost
A standard shipping fee of:
$5.95 per order
applies to orders placed with BioNature Labs.
The shipping charge will be displayed during checkout before you complete your purchase.
How Long Does Delivery Take?
Our estimated total delivery timeframe is:
6–10 business days
This includes both order processing and shipping time.
Order Processing
Please allow:
2–3 business days
for your order to be prepared before shipment.
Processing time is separate from the time your package spends in transit.
Shipping / Transit
Once your order has been processed and dispatched, estimated shipping time is:
4–7 business days
Delivery Summary
Processing: 2–3 business days
Shipping / Transit: 4–7 business days
Estimated Total Delivery: 6–10 business days
Shipping Fee: $5.95
These timeframes are estimates and should not be considered guaranteed delivery dates.
Order Confirmation
After placing an order, you will receive the applicable order information using the contact details provided during checkout.
Please review your shipping information carefully when submitting your order.
Tracking Your Order
Tracking information becomes available after your order has been processed and shipped, where tracking is provided for the shipment.
It is normal for tracking information to be unavailable or show limited activity while an order is still being processed.
Delayed Shipments
Occasional delays can happen after an order leaves our fulfilment process.
Carrier operations, weather conditions, high shipping volumes, or other circumstances outside our reasonable control may affect delivery.
If your order has passed the estimated 6–10 business day delivery timeframe and you need assistance, contact:
Please include your order number so we can review the shipment.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error after placing your order, contact us as soon as possible at:
Whether the shipping information can still be updated will depend on the order’s current processing status.
Damaged or Incorrect Deliveries
If your order arrives damaged or you receive a product different from what you ordered, please contact our support team.
Include:
- Your order number
- A brief description of the issue
- Photographs where relevant
We will review the information and provide the appropriate next steps.
Questions About Your Delivery?
For questions about order processing, tracking, shipping, or delivery, contact:
BioNature Labs
Email: support@bionaturelabs.co